Terms and Conditions

1. Introduction

These Terms and Conditions apply to all services provided by Smoothflow Graphics ("we", "our") to you ("the client").

2. Scope of Work

  1. All projects will be outlined and agreed upon prior to work starting.
  2. Any work outside the agreed scope may be subject to additional charges.

3. Payment Terms

  1. Payment is due within 30 days of the invoice date unless agreed otherwise.
  2. Projects over £500 may require a 50% deposit before commencement.
  3. Late payments may result in paused work or a 5% monthly fee on the overdue balance.

4. Delivery Format

Final deliverables will be provided in formats agreed in the project scope, typically: JPG, PNG, PDF, MP4, PPTX, or other mutually agreed formats.

5. White Label Services

  1. We may offer white label solutions, where our services are delivered under your brand.
  2. We guarantee discretion and non-disclosure of our involvement, unless required by law.

6. SEO and Performance-Based Services

  1. While all reasonable steps will be taken to improve search engine performance, results are not guaranteed.
  2. We aim to improve visibility and accessibility, not guarantee first-page rankings or increased sales.

7. Revisions

Projects include up to 2 rounds of revisions. Additional rounds may be chargeable.

8. Intellectual Property

Upon full payment, ownership of final assets transfers to the client, excluding third-party materials or software.

9. Cancellation

Either party may cancel a project with 7 days written notice. Costs for work completed up to that point will be invoiced.

10. Liability

We are not liable for losses or damages arising from the use of our services. We advise testing and reviewing all deliverables before use.

Privacy Policy

1. Information We Collect

  1. Contact details (name, email, phone number)
  2. Website Hosting access detais
  3. Project information and billing details
  4. Site performance information

2. How We Use Your Data

  1. To deliver agreed services
  2. To manage invoices and payments
  3. To respond to enquiries or provide support

3. Data Sharing

We do not sell or rent your data. Information may be shared with subcontractors strictly for service delivery.

4. Data Storage

Stored securely and retained only as long as necessary.

5. Your Rights

You may request access, corrections, or deletion of your personal data at any time.

6. Cookies and Analytics

If we launch a website, it may use cookies to track performance. You can manage cookie settings via your browser